
I recently wrote about the problems I was having with my car and my attempt to stay calm. This problem resolved itself two weeks ago but it is only now that I am ready to talk about it.
Part 1
I had an appointment to meet with the sales manager to discuss my options. Last November, I bought a Certified Pre-Owned car from a local dealer. During the first seven months my car need numerous, expensive repairs. My brother went to the meeting with me. When we arrived, we were told the sales manager left for the day. WHAT?!!! They called him on his cell phone and we were told that the salesperson X would take care of us. USELESS!!!! He tried to sell me a new Mazda 6.
My brother, who was fabulous throughout this whole process, asked the dealer to show us the service paperwork for the 130 point Pre-Certification. No one in the entire dealership was able to access this report. The salesperson explained that I was upside down. They offered $4000.00 less of a trade in that I owed on the car. They told me that I could just roll-over the difference on a new car loan. We then found out that this dealership has a reputation for sending out cars that they know will break after 30 days. Their BBB report shows 16 complaints in the past 3 years. I checked all the local dealerships and no one came close to the number of complaints this dealership had.
Part 2
We decided that we would check out another dealership. I was told that July was a great time to buy a car because there were many incentives. My brother and I went to another dealership. They were going to help me. They were going to get me in a new car TODAY! I told them that I was not going to rush into buying a new car because it did not work so well last time. They called me and emailed me twice a day. They offered me a deal but it was not good enough. My brother was the negotiator. He is the CFO of a construction company and deals with bids all day long. He went into the meeting prepared and knew exactly how much money the car was worth. The end result ... No Deal.
Part3
New strategy .... go back to dealership #1 and get them to fix the car they sold me at a reasonable price. My brother went to the service manager and still could not get the Pre-Certification report. The manager offered me a 10% discount. Seriously! They already charged me two $70.00 diagnostic fees to confirm what I already told them ... a broken window and a broken wheel hub. He tried to explain to them how valuable a gesture of goodwill would be for the dealership. It would be worth every penny of word of mouth advertising. The dealership did not care. I will never do business with them again. I am telling everyone about my bad experience.
Resolution:
I got my car fixed. My brother found me a different mechanic that fixed my car for $250.00 less than the dealership. My car is upside down. It is not worth what I paid for it or owe on it for that matter. I am stuck with it.
Post edited 08.15.08. The following links describe the tricks and scams car dealerships and salespeople use.

